THE RIGHT OF WITHDRAWAL

WHO CAN AND HOW TO ACTIVATE THE WITHDRAWAL


The right of withdrawal is regulated by law if the customer-consumer (ie a person who buys goods for purposes not related to his professional activity, or does the purchase by indicating in the order form a reference to VAT ) has the right to terminate the purchase contract for any reason.

To exercise this right, the customer must send TOMAcalzature.com notice within 14 working days with effect from the date of delivery of the goods. To build it, send the request via our ticket.

Note: may not exercise the right of withdrawal customers who purchase with VAT. To be accepted, returns must meet the following conditions:

- The product in addition to being new, should not have been worn outdoors.

- The product must be made inside its original box, in turn packed in such a way as to protect the goods.

- The product can be made within 14 days of receipt of the order.

Regarding returns the expenses of return are borne by the customer.
SUBSTITUTION

As regards the replacement of a product, this right must always be exercised within 14 days of delivery. To build it, send the request via our ticket.

Note: may not exercise the replacement customers who purchase with VAT.

To be accepted, the replacements must comply with the following conditions:

- The product in addition to being new, should not have been worn outdoors.

- The product must be made inside its original box, in turn packed in such a way as to protect the goods.

- The product can be replaced within 14 days of receipt of the order.
METHOD 'FOR REPLACEMENT

After receiving response to your ticket open on www.tomacalzature.com simply repack the item to be returned and await the delivery of the item to replace. Together with the delivery you will have to hand over to the carrier to make the article.

Note: As for the replacements is required a contribution of € 6 costs for all orders below 150 €.
MODE OF WITHDRAWAL

The right of withdrawal is subject to the following conditions (Article 67 of the Consumer Code): If goods have been delivered, the consumer is obliged to return them or make them available to the professional or the person designated in the manner and time stipulated in the contract. The deadline for return of the property can not be less than 14 days from the date of receipt of the goods. Upon expiry of the term goods it shall be returned when they are delivered to the post office or shipping agent. For contracts for the sale of assets, where there has been delivering the goods, the essential integrity of the property to be returned is an essential condition for exercising the right of withdrawal. It is however sufficient that the property is returned in normal condition, as it has been kept and used with the use of reasonable diligence. The only costs payable by the consumer for exercising the right of withdrawal in accordance with this article is the direct cost of returning the goods to the sender, where expressly required by the contract. If the right of withdrawal is exercised by the consumer pursuant to the provisions of this section, the trader is obliged to reimburse the sums paid by the consumer for the purchase of the object, including the amounts paid as a deposit. We will not reimburse you the shipping costs if any. The reimbursement must be carried free of charge, as soon as possible and in any event within 30 days from the date on which the trader has received the returned item.

The sums are intended refunded if they are effectively returned, sent or credited by no later than the expiry of the deadline specified above. You Any contract term which limits refunds to the consumer of the sums paid as a result of exercising the right of withdrawal. If the price of a good or service, subject to a contract referred to in this Title, either fully or partly covered by credit granted to the consumer by the professional or third parties under an agreement between them and the professional, credit contract is canceled, without any penalty, if the consumer exercises his right of withdrawal in accordance with the provisions of this Article. It is the obligation of the professional to communicate to third parties granting any credit that has exercised his right of withdrawal by the consumer. Any amounts paid by the third party granting the credit for payment of goods or services until such time as knowledge has exercised his right of withdrawal by the consumer shall be reimbursed to the third by the professional, without any penalty, except the payment of the accrued statutory interest.
WHEN THE DECADE OF WITHDRAWAL (ARTICLE 55 OF THE CONSUMER CODE)

The right of withdrawal provided for in Articles 64 and following, as well as Articles 52 and 53 and paragraph 1 of Article 54 shall not apply:

- For contracts for delivery of foodstuffs, beverages or other goods for domestic use current consumption supplied to the home of the consumer, to his residence or to his workplace by distributors who make frequent and regular rounds;

- For contracts for delivery of services relating to accommodation, transport, catering or leisure services, when at the conclusion of the contract, the trader undertakes to provide these services on a specific date or within a specific period.

Unless otherwise agreed between the parties, the consumer may not exercise the right of withdrawal provided for in Articles 64 and following cases:

- The provision of services if performance has begun, with the consumer's agreement, before the expiry of the deadline provided for in Article 64, paragraph 1; The supply of goods or services whose price is dependent on fluctuations in the financial market that the professional is not able to control;

- The supply of goods made to specifications or clearly personalized or which by their nature can not be returned or are liable to deteriorate or expire rapidly;

- The supply of audio or computer software unsealed by the consumer;

- The supply of newspapers, periodicals and magazines;

- The betting and lottery services.


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